COURSES

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PLANNING WITHIN THE SECURITY ORGANIZATION

THE SECURITY ORGANIZATION
  • PURPOSE, SCOPE AND EXTENT
  • UNIT AND FUNCTIONS
  • SYSTEM AND THE PROTECTION OBJECT
  • MEANS, CLASSIFICATION AND PROTECTION CHARACTERISTICS
  • ANTISOCIAL RISKS
  • TYPOLOGY OF RISK
  • NATURE OF THE THREAT
  • SPACE-TIME FACTOR

SAFETY AND SECURITY OBJECTIVES

POLICIES AND REGULATIONS

  • PREPARATORY STAGE (INFORMATION)
  • OPERATIONAL PROPOSAL
  • ANALYSE THE CURRENT SITUATION
  • ESTABLISH SECURITY STRATEGY AND COVERAGE

CULTURE OF SERVICE

  • DEFINITION
  • SERVING APPROACH
  • THEORY OF THE 5 E´s
  • KEY ELEMENTS IN THE SERVICE:
    • VERBAL AND BODY LANGUAGE
    • ACTIVE LISTENING
    • VOICE TONE
  • HANDLING, CONTROL AND MANAGEMENT OF EMOTIONS IN FRONT OF THE USER
    • TEAM SERVICE
  • LEADERSHIP IN FUNCTION
  • SERVICE RESILIENCE

OUR CULTURE

  • ETHICS AND VALUES
  • TEAM WORK
  • HUMAN MEANS
  • POLICY
  • SENSITIZATION
  • CRIMINAL PSYCHOLOGY

STRUCTURE

  • IMPLEMENTATION AND DEVELOPMENT OF EACH PHASE

HISTORICAL ANTECEDENTS

INTRODUCTION
SECURITY PLAN

  • SYNTHESIS AND CRITERIA
  • BUSINESS ACTIVITY AND ORGANISATION
  • PROTECTIVE ITEMS
  • RISK TYPOLOGY
  • INTERLINKED RISK ANALYSIS
  • SETTING THE LEVEL OF PROTECTION

ORGANIZATION PLAN

  • INSTITUTIONAL CONDITIONS
  • FUNCTIONS, TASKS AND TASKS
  • MANAGEMENT
  • EXECUTIVE CONTROL
  • OPERATIONAL FUNCTION
  • HIERARCHICAL LEVELS AND STRUCTURE
  • SAFETY COMMITTEE
  • SECURITY RESPONSIBILITIES BY AREA
  • COMMUNITY RELATIONS

TECHNICAL WORKSHOPS

  • ACTIVE AND PASSIVE SAFETY
  • INTERIOR AND EXTERIOR PROTECTION
  • ACCESS CONTROL
  • CONTROL AND MONITORING CENTRE
  • CENTRALIZED COMMUNICATIONS SYSTEM
  • SECURITY LIGHTING
  • MEASURES AND PROCESSES OF THE PROTECTION AREA
  • TRAINING IN PREVENTION, RESPONSE AND CONSERVATION

TRAINING PLAN

  • PRODUCTION STAGES
  • IDENTIFY NEEDS
  • ANNUAL PLAN DEVELOPMENT
  • IMPLEMENTATION OF TRAINING PLAN
  • PROGRAM EVALUATION

TRAINING PROVIDED

  • TRAINING ACTIVITIES
  • SPECIFIC PROGRAM FOR SECURITY PERSONNEL
  • OPERATIONAL AND MIDDLE MANAGEMENT
  • RESPONSIBLE AND MANAGER OF SECURITY

 SELF-PROTECTION

  • INTRODUCTION
  • INTERNAL EMERGENCY
  • PRODUCTION
  • RISK ASSESSMENT
  • MEANS OF PROTECTION
  • INTERVENTION, ALARM AND EVACUATION WORKSHOP
  • FIRST AID COURSE
  • CHIEF OF INTERVENTION AND EMERGENCY
  • PHASES AND DETECTION OF INCIDENTS
  • ALARM

EXTERIOR EMERGENCY

  • STRUCTURE AND CONTENTS
  • BASIS AND CRITERIA
  • RESPONSE GUIDE
  • OPERATION MANUAL

EVACUATION PLAN

  • INTRODUCTION
  • INTERVENTION WORKSHOP AND SIMULATIONS

CRISIS MANAGEMENT

  • INTRODUCTION AND OBJECTIVES
  • CLASSIFICATION AND KEYS FOR CRISIS TREATMENT
  • APROACH
  • EQUIPMENT
  • CRISIS MANAGEMENT TEAM
  • COMMITTEE AND ITS FUNCTIONS
  • INTERNAL AND ADMINISTRATIVE RELATIONS
  • VICTIMS LIABILITY
  • CRISIS CONTROL CENTER
  • INFORMATION AND DECISION MAKING

AUDIT

  • INTRODUCTION
  • AUDIT TYPES
  • IMPLEMENTATION, DEVELOPMENT AND PREPARATION OF AUDITS
  • FIELDWORK
  • DATA CLEANSING ANALYSIS
  • REPORTING AND RESULTS MANAGEMENT
  • INTEGRAL PROTECTION SYSTEM

COMPREHENSIVE PROTECTION SYSTEM

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